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This response is effective because the representative acknowledges what happened, takes responsibility, and resolves the problem quickly. Additionally, the representative offered to waive the customer's subscription fee. Shipping Complaint Response Example Hello, Customer Name, Thank you for letting us know that you have not received your order. I apologize for the inconvenience and understand your frustration. According to our records, your package has been shipped from our warehouse on date.
  
I have checked the status of your order and it is currently listed as status and is expected to Phone Number List be delivered by the date. To stay updated on the status of your order, you can visit this link: Link. In the meantime, I've shared your feedback with our team and we're committed to doing everything we can to prevent shipping delays. If you do not receive your item by the estimated  delivery date, please let me know by replying to this email. We appreciate your business and hope to continue serving you.



Thanks, Your Name Send Now Sales Column In this case, the sales representative solves the problem for the customer by providing them with information about when the order will be shipped, status updates, and when the order is expected to arrive. They also provide instructions on how to contact them if your package doesn't arrive on time. Examples of responses to social media comments Hey Customer Name, Thank you for taking the time to share your experience with your company. I understand the rewrite issue and I apologize for not serving you to our high standards.