|
|
If your customers stop responding to you, leave the chat with a bad attitude or go to another online store, it's time to ask yourself: What am I doing wrong? You may not have an immediate answer, because many think that friendly treatment is the equivalent of the eternal smile of in-person attention... nothing could be further from the truth . You are probably doing one or four things wrong in your customer service on WhatsApp and in this article we want to help you discover them , overcome them and forget them as soon as possible. 4 mistakes in customer service on WhatsApp and how to solve.
Them As in any relationship, there are things you can do to strengthen liking and trust, but there are also many others that you should definitely avoid so that your clients don't break up with you via message in the chat. which is always sad, right? Here are the most common red flags You don't respond to messages If you spend hours or CU Leads even days without responding to your messages, it is common for customers to think that your service via WhatsApp is not active. Remember that it is not only important to respond to messages, but also the speed at which you do so.
The ideal is that you answer them within a few minutes that the person writes, or if they have been during the night, respond to them first thing in the morning. If you cannot respond or there are so many that your business cannot cope, try to automate your communication with a WhatsApp CRM , increase the number of employees dedicated to this service and, ultimately, try to respond throughout the day. By not responding, you not only put communication with customers at risk, but also the increase in your company's income. When there is no attention in a relationship, it can cool down and the person can leave.
|
|
發表於 2024-3-16 18:23:07